Scout is a mature, growing provider of outsourced IT, Cyber, Telephony and Nursecall senior care services in the Lower Mainland. Our purpose is simple: use technology to simplify lives—for our clients and our team. That extends beyond the work itself. We invest in our people with real support for growth, strong benefits, and a focus on physical health—whether that’s a gym membership, access to fitness at the office, or simply building a work environment where people have the energy to perform at their best.

No two days are the same, and we like it that way. We’re a group of talented people working locally, across BC, and internationally, committed to doing great work, staying sharp, and supporting each other along the way.

As a Senior Systems Administrator, you will play a critical role in the stability, security, and evolution of our clients’ IT environments. You will provide Tier 3 support, overseeing complex technical issues and leading advanced troubleshooting efforts. Beyond technical support, you will be responsible for system architecture, security implementations, and process improvements to ensure our clients' IT infrastructure is efficient and secure.

\In this leadership role, you will mentor junior team members, serve as an escalation point for challenging technical issues, and contribute to strategic IT initiatives. A strong foundation in networking, server administration, cloud computing, and security best practices is required.

A valid BC Driver’s License and access to a vehicle are required, as you will provide onsite and remote support as necessary. Experience with ConnectWise Manage, Automate, and supporting Mac networks is an asset.

This role operates in a professional office and technical environment and may involve work in server rooms or on-site client office environments. The role routinely uses standard office and IT equipment, including computers, networking equipment, servers, rack‑mounted UPS systems, batteries, and related components.